Frequently asked questions

Add any products you like to your cart, open the cart drawer, fill in your name, phone number and delivery location, then tap "Checkout via WhatsApp." A prefilled message with your order details opens in WhatsApp, ready for you to send to our team.

Pay on Delivery is available within Nairobi. For other orders, we confirm pricing, stock and delivery details with you on WhatsApp first, and payment is arranged there — commonly via M-Pesa.

Yes. We are an authorized Oraimo accessories dealer in Kenya, and every product we list is sourced through official channels with warranty support.

Typically 1–2 days within Nairobi and 2–4 days for upcountry deliveries, depending on your location. Exact timing and cost are confirmed with you on WhatsApp.

Every product comes with up to 1 year of official Oraimo warranty. Message us on WhatsApp with your order details and we'll guide you through the warranty process.

Yes — since orders are confirmed over WhatsApp before dispatch, you can request changes or cancellations any time before your order ships by messaging our team.

Yes, we deliver to all 47 counties in Kenya through trusted courier partners.